Support

Write to [email protected] and a person will answer. We aim to reply within one working day.

It helps if you tell us the email address on the account, which child or course the problem is about, and whether you were on the phone app or in a web browser. Please do not send a password.

Questions we are asked most

Which states does Home Scholar support?

Florida and Pennsylvania today. The deadlines, the counts and the export all come from the rules for your state and your program, so a state is not usable until its rules are in. If yours is missing, write and tell us which one. That is how we choose the order.

I have forgotten my password.

Choose "Forgot password" on the sign-in screen and we will email you a link. If it does not arrive, check the spam folder first, then write to us.

Can my partner use the same records?

Yes. A household can hold several adults, and you decide what each one may do. A tutor or a co-op teacher can be limited to a single child.

Can I get my records out?

Yes, and without asking us. You can export the portfolio packet for a school year, and share a portfolio with an evaluator through a link you control. Nothing you put in is locked in.

I deleted something by mistake.

A deleted record can be restored for 30 days. Look for the put-away shelf on the screen it came from. If the 30 days have passed, write to us before you do anything else.

How do I delete my account?

Write to [email protected] from the address on the account and ask us to close it. We will delete the account and every record beneath it, and confirm when it is done. If a school year is closed and your state requires that record to be kept for longer, we will tell you which records those are and when they can go.

Something is wrong with my compliance dates.

Tell us the child, the school year and what the date should be. Home Scholar keeps your records and helps you meet a deadline. It does not give legal advice, and you remain responsible for meeting your state's requirements. If our reading of a rule is wrong we want to know, because it is wrong for everybody in that state.

Reporting a security or privacy problem

Write to [email protected]. Tell us what you found and how to reproduce it. We will confirm we have it within one working day and keep you informed until it is fixed. Please do not test against another family's data.